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Virtual Worlds Spring

March 28-29, 2007

More than 600 people from 19 countries participated in Virtual Worlds 2007 Spring conference.

 

Schedule:  Community and Customer Service
Room 4

Full schedule - 18 page pdf
(1.66mb)

For virtual worlds to thrive and survive - whether they be public shared worlds or private enterprise worlds - community and customer service is key. This track is all about the avatar and the person behind the avatar. You'll hear the best practices to keep a community engaged, including tools, techniques, and approaches.

Wednesday, October 10, 2007

Wednesday, 11:00am - 12:00pm
Demographics and Numbers:  Where Things Are and Where They're Headed

This session lays the groundwork giving you the numbers you need to understand how to take advantage of Virtual Worlds today.  We'll also look at forecasts for where Virtual Worlds are going. What are the growth projections?  And what are the factors that will promote or inhibit growth.
-
Yuanzhe (Michael) Cai, Director, Broadband & Gaming, Parks Associates
-
Nic Mitham, Managing Director, K Zero
-
Mary Ellen Gordon, Owner, Market Truths Limited

 

Wednesday, 1:00pm - 2:00pm
Event Planning - Keeping Users Engaged

One of the best opportunities to keep users engaged is to give them something to do.  Simply creating a presence in a virtual world or launching your own virtual world is not enough.  This session disucsses the in's and out's of creating virtual events, how virtual event planning differs from real world event planning and how to manage, in-world builds with events in mind.  Other subjects to be discussed include: budget management, staffing issues, planning issues, marketing and promotion - in world and out of world.
-
David Peck, New Media Consultant, Britney Mason Productions
- Brent Arslaner, VP of Marketing, Unisfair
- Jean-Ann Mills, Events Producer, The Electric Sheep Company
- Randal Moss, Manager of Futuring and Innovation Center, American Cancer Society
  (moderator)

 

Wednesday, 2:30pm - 3:30pm
The Importance of Narrative:  Keeping Your Community Involved
This panel will discuss the importance of narrative in Virtual Worlds. Panelists will explore current and historic narrative components of Virtual Worlds projects and the role narrative has played in the development of other forms of communication and technology.
- Mike Monello, Partner / Creative Director, Campfire
- Eric Rice, Executive Producer, Slackstreet Entertainment
- Chris Carella, Creative Director, The Electric Sheep Company

 

Wednesday, 4:00pm - 5:00pm
Togetherness: what drives the virtual human connection

If virtual worlds are a step forward in human communication, what are the key ingredients making this all work (or not)? What is behind this sense of togetherness in virtual worlds? How much is technological versus cultural? Where is technology falling short? What are the new technologies we need to put in place to get to the next level?
- Giff Constable, GM, ESC Software, The Electric Sheep Company
-
Betsy Book, Director of Product Management, Makena Technologies
- Beth Coleman, Professor of New Media, MIT
- Robin Harper, Vice President, Marketing & Community Development, Linden Lab

- Susan Wu, Partner, Charles River Ventures

 

Wednesday, 5:15pm - 6:00pm
Fireside Chat in the Attendee Lounge
in the Expo Hall. 
-
Paul Yanover, Executive Vice President & Managing Director, Disney Online

 

Thursday, October 11, 2007

Thursday, 11:00am - 12:00pm
Community Management in 2D and 3D Spaces
Communities have been thriving online since the dawn of the internet. This session will discuss best practices in community management in 2D and 3D spaces.  Participants will draw from experience in the online video game industry which has been dealing with community management issues in virtual spaces for 10 years.  Additional issues to be addressed:  community management as a division of marketing; dealing with customer service issues in virtual environments; dealing with irate avatars vs. dealing with irate forum posters.
- Jodi Turton, Community Manager, Makena Technologies
- Rich Weil, Commuity Relations Director, Cartoon Network
- Jeska Dzwigalski, Community Developer, Linden Lab
- Ryan Olson, Marketing Coordinator, Outspark (moderator)

 

Thursday, 1:30pm - 2:30pm
Managing Social Interactions in Virtual Worlds: Tools, Techniques, and Approaches
This panel will explore the complex social structures that emerge within Virtual Worlds and the resulting management, regulatory and social issues involved. Topics covered by the panel will include: trade-offs between a publisher's duty to manage and user freedom; applying social norms to virtual spaces; the role of governments both 'in world' and in the real world, and the use of management tools. The panel will consider these issues in relation to adult spaces, kid spaces and mixed environments. The session will place a heavy emphasis on interaction with the audience and will incorporate real-time input from a group of children in Whyville.net.
- Dr. James Bower, CEO, Numedeon Inc / Whyville.net
- Darius Kazemi, President, Orbus Gameworks
- Ren Reynolds, writer, philosopher and consultant

 

Thursday, 3:00pm - 4:00pm
Case Study - American Cancer Society
The American Cancer Society's Second Life Relay For Life is entering its 4th year and the prospective for growth continues. As the largest virtual fundraising event on any platform numerous challenges and opportunities present themselves as the virtual world community grows. Director of the ACS's Futuring and Innovation Center Randal Moss will share successes and growth opportunities during his case study presentation. Points of interest will be predicting growth, attracting and maintaining volunteers, and managing conflicts and technical challenges. It is fun for the whole family so get your popcorn in advance because you will not want to miss one minute of this extraordinary presentation from one of the nation's most entertaining and best looking speakers. Autograph sessions to be held after the event.
-
Randal Moss, Manager of Futuring and Innovation Center, American Cancer Society
 

Thursday, 4:30pm - 5:30pm
Case Study - Vodafone
An exciting case study on Vodafone's uses of virtual worlds.
- Ben James, Communications Strategy Director, Rivers Run Red
- additional speaker to be announced

 

 

 

Review our Spring Show in NYC

Virtual Worlds Spring 2007

March 28-29, 2007     NYC

More than 600 professionals from 19 countries participated in Virtual Worlds 2007 Spring conference.

VW2007 gave you an inside look at the Virtual Worlds activities of MTV, Disney, AOL, Pontiac, Nickelodeon, Leo Burnett, Sundance Channel, GSD&M, IBM and other major brands.  In addition you'll gain exclusive insight into a variety of Virtual Worlds platforms including Second Life, There.com, Multiverse, Forterra Systems, Whyville, ProtonMedia, Entropia Universe, Habbo, Areae and more.

 

 

   

 

Virtual Worlds 2007 is a production of Virtual Worlds Management and Show Initiative

 

Virtual Worlds Conference, Virtual Worlds 2007, VW07 and Virtual Worlds Management are trademarks of Show Initiative.